Schwerter Str. 26, 58099 Hagen, Germany
A satisfied customer keeps coming back - since 2005.
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Shipping terms, delivery times, terms of payment

Within Germany, delivery will be made within 5 working days at the latest (Monday to Friday, excluding public holidays) after the payment order has been issued to the remitting bank (for advance payment) or after conclusion of the contract (for cash on delivery or purchase on account). If there are temporary delivery restrictions for articles, we will indicate this separately in the respective product offer. All net prices are exclusive of VAT.

The national shipment of our items up to a total weight of 31.5 kg is carried out with the parcel service provider DPD. Depending on the total weight of the parcel.

WeightGross price in €
up to 3 kg8,90 € including 19% VAT.
up to 5 kg9,90 € including 19% VAT.
up to 10 kg10,90 € including 19% VAT.
up to 15 kg11,90 € including 19% VAT.
up to 20 kg12,90 € including 19% VAT.
up to 25 kg13,90 € including 19% VAT. 
up to 31.5 kg15,00 € including 19% VAT.

The island surcharge of €15.50 incl. VAT per parcel is levied for the following islands:
and a separate drop-down point for the islands with the postcode areas =

For items with a higher weight as well as for pallet goods, shipping is carried out by a forwarding agent. In this case, basic costs of € 30.00 net plus VAT are charged per order throughout Germany as well as € 0.30 net plus VAT per kilogram of item and pallet weight (each pallet is charged with 20 kg net weight). Depending on the order quantity, the respective total weight and volume, orders may have to be distributed over several pallets.

Example calculation:
You are buying a pallet fork (301 kg) and an arm extension (233 kg) that fit on a pallet with a total weight of 554 kg (534 kg total item weight + 20 kg pallet weight). Shipping is within Germany. The shipping costs for the order are € 196.20 net (554 x 0.3 + 30 = 196.20) plus VAT.

The shipping of building rubble chutes only takes place within Germany and amounts to € 130.00 net plus VAT. Delivery will be made at the latest within 5 working days (Monday to Friday, public holidays excluded) after the payment order has been issued to the remitting bank (for advance payment) or after conclusion of the contract (for cash on delivery or purchase on account).

In the case of international shipping, delivery shall take place at the latest within the working days listed in each case (Monday to Friday, public holidays excepted) after the payment order has been issued to the remitting credit institution (in the case of advance payment) or after conclusion of the contract (in the case of cash on delivery or purchase on account).
International shipping of our items up to a total weight of 31.5 kg is carried out with the parcel service provider DPD. Depending on the total weight of the parcel.

For items with a higher weight as well as for pallet goods, shipping is carried out by a forwarding agent. Basic costs plus VAT will be charged per order and € 0.30 net plus VAT per kilogram of item and pallet weight. Depending on the order quantity, the respective total weight and !!!!!!!!!!

CountryBasic costs in € (net) per orderplus per kilogram item weight in € (net)
Belgium€40.00€0.40
Bosnia and Herzegovina*€140.00€0.70
Bulgaria€40.00€0.40
Denmark€60.00€0.60
Estonia€50.00€0.50
Finland€60.00€0.60
France€60.00€0.60
Greece€50.00€0.50
Great Britain*€140.00€0.70
Ireland€60.00€0.60
Italy€70.00€0.70
Croatia€80.00€0.80
Latvia€40.00€0.40
Lithuania€30.00€0.30
Luxembourg€50.00€0.50
Macedonia*€160.00€0.90
Netherlands€40.00€0.40
Norway*€160.00€0.90
Austria€40.00€0.40
Poland€30.00€0.30
Portugal€40.00€0.40
Romania€40.00€0.40
Sweden€70.00€0.70
Switzerland*€140.00€0.70
Serbia*€160.00€0.90
Slovakia€40.00€0.40
Slovenia€40.00€0.10
Spain€60.00€0.60
Czech republic€30.00€0.30
Hungary€40.00€0.40

*Prices incl. customs clearance

A tare weight of 20 kg is charged per pallet.

Example calculation:
You are buying a pallet fork (301 kg) and an arm extension (233 kg) that fit on a pallet with a total weight of 554 kg (534 kg total item weight + 20 kg pallet weight). The shipment will be made to Luxembourg. The shipping costs for the order are € 327.00 net (554 x 0.5 + 50 = 327.00) plus VAT.

Please note:

Goods can only be shipped to the countries listed above. If you wish to have goods shipped to a country that is not currently listed, please contact us by e-mail (info@euroholz-hagen.de) or by telephone (02331 97682-0). We will be happy to check on a case-by-case basis whether it is possible to ship your selected items there. If this is the case, you will receive a separate offer from us in which the individual shipping costs are listed.

If you require national or international shipping for items from the categories Construction Machinery and Vehicles or Long Reach, please contact us so that we can request the current prices for you and provide you with a separate offer. You can reach us by e-mail (info@euroholz-hagen.de) or telephone (02331 97682-0). On request!!!!!!!

If you order several items within the scope of one order for which different delivery times apply, we will dispatch the goods (unless otherwise agreed) in a joint consignment. In this case, the delivery time that applies to the item in your order with the longest delivery time will apply to your goods order as a whole. Partial delivery is also possible on request after prior consultation, but we would like to point out that additional costs may be incurred for this.

All items (construction machinery, vehicles and attachments) currently in stock are available by self-collection at our company location in 58099 Hagen (Germany). No separate fees or costs are due for self-collection - in such cases we also accept cash payment. Individually agreed collection times outside our business hours - Monday to Friday from 08:00 to 17:00 - are also possible by prior arrangement.

The following payment options are available in our online shop:

PayPal, PayPal via direct debit or credit card

- no additional fees,

- if you do not have a PayPal account, you can use the credit or debit card, your bank or credit card details are only stored with PayPal.

Therefore, they are not sent over the internet again every time you shop online - this makes PayPal payments extra secure. You also pay easily with just a few clicks.

Bank transfer (in advance)

- no additional fees

Link to the EU Commission's online dispute resolution platform:  https://ec.europa.eu/consumers/odr 

I am not obliged to participate in a dispute resolution procedure before a consumer arbitration board and am generally not prepared to do so.

For more information, see:  https://www.abmahnung.de/os-plattform/ 

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